Your WhatsApp front desk, 24 hours a day.
Recepción24 is an AI assistant that looks after your customers on WhatsApp day and night: it answers their questions, takes appointments, reservations and orders, sends reminders and follow-ups, handles their requests and passes anything that needs a person to your team. For dental and medical clinics, spas, beauty salons, hotels, dog groomers, vets, fitness studios and many more businesses.
Pick your industry to see sample conversations:
- Official WhatsApp API
- Secure & private
- Spanish and English
- A human is always one tap away
For any business that serves customers
Dental and medical clinics, spas, nail and beauty salons, barbershops, hotels and lodging, dog groomers, vets, fitness studios and service businesses: the same assistant adapts to what your customers need, whether that's answering a question, booking an appointment, reserving a room or making a request. See sample conversations for yours.
Health
Dental clinics, medical practices, physiotherapy, psychology, nutrition, optometry and labs.
See examples →Beauty & spa
Spas, nail salons, beauty salons, barbershops, lash & brow studios, and laser or aesthetic clinics.
See examples →Hotels & lodging
Boutique hotels, hostels, guesthouses (posadas), B&Bs, and apartments or vacation rentals.
See examples →Pets
Dog grooming salons and veterinarians.
See examples →Fitness & wellness
Yoga and pilates studios, personal trainers and boxing gyms.
See examples →Services
Car washes and mechanics, tattoo studios, tutors and language schools, and photographers.
See examples →Something else?
If your customers message you on WhatsApp to ask, book or request something, it will probably work for you too. Tell us about it.
Get in touch →Customers message when nobody can answer
At night, on weekends, or while your team is busy with someone, messages pile up. People who get no reply often write to another business.
After-hours messages
Questions about prices, hours and location arrive at 10 pm or on Sunday, and get answered the next day.
A team with its hands full
Your team answers the same questions over and over while handling the phone, payments and the customers in front of them.
Follow-ups that never happen
Without a timely reminder or follow-up, some people forget their appointment or reservation, and others never hear back and don't return.
Four steps and your customers are looked after
You don't have to set up anything technical. We do the installation and you check that everything sounds like your business.
Tell us how you work
Services, prices, hours, address, payment options, what your customers ask most and which cases should go to a person. We use that to prepare the assistant's answers.
We set it up for you
We connect the number to the official WhatsApp API, build the conversations in Spanish and English, and link it to your Google Calendar, Google Sheets or however you take bookings today.
You test it before launch
You message the assistant as if you were a customer, we review every answer together and adjust whatever's needed. Nothing goes live without your OK.
Your customers get answers
The assistant replies, takes appointments, reservations and requests, sends reminders and follow-ups, and passes anything that needs a person to your team. We keep fine-tuning the answers.
Everything your front desk needs on WhatsApp
Answers 24/7
Handles questions about prices, services, hours, availability, location and payment using information you approve.
Appointments, reservations and requests
Takes appointments, reservations, orders or quote requests: asks what your business needs and leaves the request ready for your team to confirm.
Reminders and follow-ups
Sends reminders with buttons to confirm, reschedule or cancel, information before a visit or arrival, and follow-up messages afterwards.
Human handoff
Urgent cases, complaints, payments and anything sensitive go straight to your team, with the full conversation.
Everything in view
Requests land in your business's Google Sheets or Google Calendar, or reach your team on WhatsApp, with no new system to learn.
Spanish and English
Replies in your customer's language, useful if you serve tourists or international customers.
Answers you approve
The assistant only uses the information you give us. If prices or hours change, we update it for you.
Only the data that's needed
It only asks for what the request needs. It doesn't give diagnoses or medical or treatment advice. Security and privacy
Nothing for customers to install
They message your regular WhatsApp. No apps to download, no accounts to create.
How an appointment gets booked, in a few taps
A sample conversation with a demo dog grooming salon. It works the same way for a clinic, a spa, a hotel or a gym, and besides appointments it can take reservations, orders and other requests. In your free demo we show it with your own business's information.
- 1Taps "Book appointment"One button, no long typing.
- 2Answers a few questionsName, service, preferred day and time (plus whatever your business needs, like the pet's size, the specialist or the dates of stay).
- 3Confirms the summaryThe request reaches your team, which confirms the exact time.
- 4Gets a reminderThe day before, with buttons to confirm, reschedule or cancel.
Fictional business, for demonstration only. More examples: Health · Beauty & spa · Hotels & lodging · Pets · Fitness & wellness · Services.
🐶 Toby · bath and groom
📅 Saturday 8
🕐 Morning 10-1
Is that right?
Secure & private: your customers' data, well looked after
Your customers trust you with their name, phone number, appointments and reservations. Here's how we look after that information, no fine print.
Official WhatsApp platform
Runs on Meta's official WhatsApp Business Platform (Cloud API), not on unauthorized apps or workarounds that put your number at risk.
Encrypted connections
WhatsApp messages are encrypted in transit, and this website uses HTTPS.
Only the data that's needed
The assistant only asks for what each request needs (for example name, service, date and time). It doesn't ask for medical information or card details.
Limited access
Only your team and the people who set up and support your assistant can see the conversations and requests.
Used as the law requires
We use the data only to provide the service, in line with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and our privacy notice. We don't sell it or use it for advertising.
You decide about the data
You or your customers can request access, correction or deletion of the data at any time (ARCO rights), and when the service ends we disconnect the assistant from your number.
Sensitive cases (emergencies, complaints, payments or personal matters) always go to a person on your team, with the full conversation. Details in our privacy notice (in Spanish).
Clear pricing, no surprises
One setup fee and a monthly fee, the same for every kind of business. You don't have to configure anything.
- Setup with your business's information
- Connection to the official WhatsApp Business API
- Conversations in Spanish and English
- Appointments, reservations and requests in Google Sheets or Google Calendar
- Reminders and follow-up messages
- Human handoff for urgent and sensitive cases
- Answer updates and support on WhatsApp
Month to month, no minimum term: cancel any time. The monthly fee is paid in advance. IVA is Mexican VAT (16%). Meta's per-message WhatsApp fees, where they apply (for example on reminders), are billed separately at actual usage. We issue CFDI invoices. Terms and conditions.
Questions we often get
Which businesses is it for?
For any business that serves customers on WhatsApp: health, beauty & spa, hotels & lodging, pets, fitness & wellness, services. For example: dental and medical clinics, spas, nail and beauty salons, barbershops, hotels, hostels and vacation rentals, dog groomers, vets, physio and fitness studios. The assistant adapts to each kind of business. If yours isn't listed, message us and we'll talk it through.
Is it only for booking appointments?
No. Booking appointments is one of the things it does, but the assistant looks after your customers in general: it answers their questions, takes reservations, orders or quote requests, sends reminders, pre-visit information and follow-up messages, takes requests (for example from a hotel guest during their stay) and passes anything that needs a person to your team. You decide what it does and doesn't do.
How long does setup take?
We do the setup as soon as we have your business's information. The overall timeline mostly depends on Meta verifying your WhatsApp Business account, which we don't control. In the demo we'll give you a concrete timeline for your case.
Do I need a new number?
A dedicated number for the assistant is usually simplest (a new line or an eSIM works). Recepción24 runs on Meta's official WhatsApp Business Platform, and the connected number can't also be used on personal WhatsApp. We help you choose and register the number.
Does it work with the WhatsApp my business already uses?
It depends on how you use that number today. If it's a personal WhatsApp, we recommend a separate number. If you already use the WhatsApp Business app, in some cases that same number can be connected; we'll check together in the demo and tell you the simplest, safest option.
What about my customers' privacy?
The assistant only asks for what each request needs (for example name, service, date and time). Requests are stored in your business's own Google accounts. You are responsible for your customers' data and we process it on your behalf, in line with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and our privacy notice (in Spanish).
Is it secure?
Yes. Recepción24 runs on Meta's official WhatsApp Business Platform (Cloud API), WhatsApp messages are encrypted in transit, and the website uses HTTPS. The assistant only asks for the data needed to look after your customers, only your team and the people who support your assistant have access, and we never sell data. Sensitive cases go to a person. Access, correction or deletion of the data can be requested (ARCO rights). More in Secure & private.
What if the assistant doesn't know the answer?
It doesn't make things up. It tells your customer a team member will reply, hands the conversation to your team and, after hours, says when they'll hear back. We use those questions to keep improving its answers.
Does the assistant give medical, veterinary or treatment advice?
No. It doesn't ask about symptoms, diagnose, prescribe or recommend treatments, whether at a clinic, a vet or a spa. It only shares the general information you approve and takes requests. If someone mentions an emergency, it tells them to call 911 (or go to an emergency vet) and hands the conversation to your team right away.
Do I need to change my scheduling or booking system?
No. Requests go to Google Calendar or Google Sheets, and your team confirms them. If you already use a booking app, a hotel booking engine or another system, the assistant can share its link, and we'll check in the demo whether it can be connected.
Is there a minimum term? How do I cancel?
There's no minimum term: the monthly plan is month to month. Cancel any time by email at hola@recepcion24.mx; we register it immediately and no further charges are made. Service stays active until the end of the month you already paid for. The setup fee covers the configuration work and is non-refundable once work has started. Details in the terms and conditions.
Do prices include IVA? Do you issue invoices?
Prices are shown before IVA (Mexican VAT, 16%): in total, $4,060 MXN for setup and $2,088 MXN a month. Yes, we issue CFDI invoices (facturas); just send us your tax details when you sign up. Meta's per-message WhatsApp fees, where they apply, are billed separately at actual usage.
Request your free demo
Leave your details and we'll prepare a demo with your business's information, no commitment. Or email us directly.