No client left without a reply on WhatsApp.
Recepción24 looks after your clients on your clinic's or practice's WhatsApp day and night: it handles questions about prices, hours and location, takes appointment requests, sends reminders and follow-up instructions you approve, and passes anything that needs a person to your team.
- Dental clinics
- Medical practices
- Physiotherapy
- Psychology
- Nutrition
- Optometry
- Labs
Everyday front-desk problems
Missed calls
When reception is on the phone or with someone at the desk, other calls go unanswered. Many clients would rather message on WhatsApp, and that's where the assistant replies right away.
No-shows
Without a timely reminder, some clients forget their appointment. The slot sits empty and nobody gave notice so it could go to someone else.
After-hours messages
Questions arrive at night and on weekends and get answered the next business day, when the client may already have looked elsewhere.
The same questions
“How much is it?”, “Where are you?”, “Do I need to fast?”. Your team answers them over and over instead of looking after the client at the desk.
What it looks like in practice
Sample conversations with a fictional clinic. In your free demo we show them with your own practice's information.
ClientGood evening, are you open on Saturday? I'd like an initial consultation.
AssistantGood evening! I'm Clínica Demo's virtual assistant. On Saturdays we're open 9:00 am to 2:00 pm. An initial consultation is $500 MXN (example price). Would you like me to request an appointment?
ClientYes, Saturday morning.
AssistantGreat. What's your full name?
ClientAndrea Ruiz
AssistantThanks, Andrea. I've logged your request: initial consultation, Saturday morning. Reception will confirm the exact time here on Monday from 9:00 am.
Fictional clinic; example hours and prices.
ClientHi, I'm getting a blood chemistry panel tomorrow. Do I need to fast?
AssistantHi! At Laboratorio Demo we ask for an 8 to 12 hour fast for a blood chemistry panel; plain water is fine (example instruction). Samples are taken from 7:00 to 11:00 am. If your doctor gave you different instructions, follow your doctor's.
ClientThanks. Do I need an appointment?
AssistantIt's not required, but I can log your visit for tomorrow at 7:30 am so we're expecting you. Shall I?
The lab sets the instructions; the assistant only repeats them.
ClientDo you accept my company's health insurance?
AssistantI'd rather have someone on the team answer that so I don't give you wrong information. I've passed your message on and they'll reply here during office hours (Monday to Friday, 9:00 am to 7:00 pm).
The assistant doesn't make up answers: it hands the conversation to your team.
What your clinic gets
Replies at any hour
Clients get an answer right away, including at night, on weekends and on public holidays.
Organized appointments
Every request arrives complete (name, treatment or test, day and time) in Google Calendar or Google Sheets, ready to confirm.
Reminders with confirmation
They help cut no-shows and, if someone cancels, you find out in time to offer the slot to another client.
Your team stays in control
Reception confirms times and handles urgent cases, complaints and payments. The assistant takes the repetitive work.
Careful with data
It doesn't ask about symptoms or medical information, and doesn't diagnose. Only what's needed to book.
International clients
Replies in Spanish or English, depending on the language the client writes in.
Set up with your clinic's information
You give us the information once and we turn it into clear answers. If anything changes, we update it for you.
- Services, tests and prices (or price ranges)
- Specialists and the days each one works
- Hours, public holidays and vacations
- Address, directions and parking
- Payment methods and insurance accepted
- Instructions before an appointment or test (e.g. fasting)
- Which cases go straight to a person
Secure & private. Runs on Meta's official WhatsApp Business Platform with messages encrypted in transit, asks only for the data needed to look after your customers and handles it under Mexico's data protection law (LFPDPPP). We never sell data. How we protect your data
Clear pricing, no surprises
One setup fee and a monthly fee, the same for every kind of business. You don't have to configure anything.
- Setup with your business's information
- Connection to the official WhatsApp Business API
- Conversations in Spanish and English
- Appointments, reservations and requests in Google Sheets or Google Calendar
- Reminders and follow-up messages
- Human handoff for urgent and sensitive cases
- Answer updates and support on WhatsApp
Month to month, no minimum term: cancel any time. The monthly fee is paid in advance. IVA is Mexican VAT (16%). Meta's per-message WhatsApp fees, where they apply (for example on reminders), are billed separately at actual usage. We issue CFDI invoices. Terms and conditions. See everything included · FAQ
Other industries
See it working with your clinic's information
Email us or leave your details and we'll prepare a free demo, no commitment.