Guests get a reply before, during and after their stay.
Recepción24 looks after your hotel's, hostel's or vacation rental's WhatsApp day and night: it answers questions about rates, availability, amenities, check-in and check-out, parking, pets and directions; takes reservation requests or shares your booking engine; sends arrival information; takes requests during the stay and passes anything that needs a person to your team.
- Boutique hotels
- Hostels
- Guesthouses (posadas)
- Bed & breakfasts
- Apartments & vacation rentals
Guests message at all hours, from anywhere
Late-night booking questions
Many guests ask about rates and availability at night or from another time zone. If nobody replies quickly, they book elsewhere.
The same questions
“What time is check-in?”, “Do you have parking?”, “Are pets allowed?”, “How do I get there from the airport?”: every day, over and over.
A front desk with its hands full
While checking someone in or helping a guest at the desk, WhatsApp messages pile up.
Guests from abroad
Tourists who write in English and expect a quick, clear answer at any hour.
What it looks like in practice
Sample conversations with a fictional hotel. In your free demo we show them with your own property's information.
GuestHi, do you have a double room for the nights of November 14 and 15? How much is it?
AssistantHi! I'm Hotel Boutique Demo's virtual assistant. A double room is from $1,850 MXN per night with breakfast included (example rate). Reception confirms availability. Would you like me to send a reservation request?
GuestYes, 2 adults.
AssistantGreat. What name should I put the request under?
GuestCarlos Méndez
AssistantThanks, Carlos. I've sent your request: double room, 2 adults, arriving November 14 and leaving November 16. Reception will confirm availability and payment here.
Fictional hotel; example rate. Your team or your booking engine confirms the reservation.
AssistantHi Carlos 👋 We look forward to seeing you tomorrow at Hotel Boutique Demo. Check-in is from 3:00 pm and check-out is at 12:00 pm (example times). Here's our location and how to get here from the airport. Around what time will you arrive?
GuestAround 11 am. Can I drop off my bags?
AssistantOf course! You can leave your luggage at reception when you arrive and, if the room is ready earlier, we'll give it to you. I've let the team know you'll arrive around 11:00 am.
You decide what information goes out before arrival.
GuestCould you bring extra towels to room 204? And can I get a late checkout tomorrow?
AssistantHappy to help. I've passed on your towel request for room 204. Late checkout depends on occupancy: I've asked reception and they'll confirm here.
GuestThanks. Do you have tours to Teotihuacán?
AssistantYes, reception has options with transport from the hotel (example service). I've passed your message on so they can share times and prices.
Anything that needs a person (charges, changes, complaints) goes straight to your team.
What your hotel or property gets
Replies at any hour
Rates, availability, amenities, times, parking, pets and directions, right away, even in the middle of the night.
Complete reservation requests
Dates, number of guests, room type and name arrive together to your team or in Google Sheets. If you use a booking engine, the assistant shares the link.
Smooth arrivals
Before arrival it sends check-in instructions, the location and any useful details you choose.
Requests during the stay
Towels, late checkout, tours, restaurant or transport: the assistant takes the request and passes it to the right person on your team.
Reviews after the stay
After check-out it can send a thank-you message with the link to leave a review.
Spanish and English
Replies to each guest in their language, Spanish or English. Payments, changes and complaints always go to a person.
Set up with your property's information
You give us the information once and we turn it into clear answers. If anything changes, we update it for you.
- Room types, rates (or ranges) and what's included
- Check-in and check-out times, and late checkout policy
- Amenities, parking and pet policy
- Your booking engine, or how you'd like to receive requests
- Directions from the airport or bus station
- Services during the stay (restaurant, tours, transport)
- Which cases go straight to reception (payments, changes, complaints)
Secure & private. Runs on Meta's official WhatsApp Business Platform with messages encrypted in transit, asks only for the data needed to look after your customers and handles it under Mexico's data protection law (LFPDPPP). We never sell data. How we protect your data
Clear pricing, no surprises
One setup fee and a monthly fee, the same for every kind of business. You don't have to configure anything.
- Setup with your business's information
- Connection to the official WhatsApp Business API
- Conversations in Spanish and English
- Appointments, reservations and requests in Google Sheets or Google Calendar
- Reminders and follow-up messages
- Human handoff for urgent and sensitive cases
- Answer updates and support on WhatsApp
Month to month, no minimum term: cancel any time. The monthly fee is paid in advance. IVA is Mexican VAT (16%). Meta's per-message WhatsApp fees, where they apply (for example on reminders), are billed separately at actual usage. We issue CFDI invoices. Terms and conditions. See everything included · FAQ
Other industries
See it working with your property's information
Email us or leave your details and we'll prepare a free demo, no commitment.