Clients get a reply while you're with a client.
Recepción24 looks after your clients on your spa's, salon's or studio's WhatsApp day and night: it shares prices and services, asks which service and which specialist they want, takes appointment requests, sends reminders and passes anything that needs a person to you.
- Spas
- Nail salons
- Beauty salons
- Barbershops
- Lash & brow studios
- Laser & aesthetic clinics
WhatsApp doesn't wait for you to finish
Busy hands
During a haircut, a manicure or a massage you can't reply. Messages wait until you're done, and sometimes the person has already booked elsewhere.
“How much is…?”
Prices for nails, color, facials, waxing or packages: the same questions every day, one by one.
No-shows
An empty hour is time you don't get back, especially when nobody gave notice so the slot could go to someone else.
Late-night messages
Many people write to book at night or on Sunday, when the salon is closed.
What it looks like in practice
Sample conversations with a fictional spa. In your free demo we show them with your own services, prices and specialists.
ClientHi, how much is a gel manicure? Do you have anything on Tuesday?
AssistantHi! I'm Spa Demo's virtual assistant. A gel manicure is $350 MXN (example price) and takes about an hour. Would you prefer Tuesday morning or afternoon?
ClientAfternoon, after 5.
AssistantGreat. What name should I put the request under?
ClientMariana
AssistantThanks, Mariana. I've logged your request: gel manicure, Tuesday after 5:00 pm. The spa will confirm the exact time here.
Fictional business; example prices.
ClientCan I book a lash lift with Paola?
AssistantOf course! Paola does lash lifts on Wednesdays and Fridays (example schedule). Which day works better?
ClientFriday
AssistantDone, I've left your request with Paola for Friday. Please come without eye makeup. The studio will confirm the time here.
You decide which instructions the assistant gives before each service.
AssistantHi Mariana 👋 Just a reminder of your gel manicure tomorrow, Tuesday, at 5:30 pm at Spa Demo. Can you confirm?
ClientReschedule
AssistantNo problem. I've let the spa team know so they can offer you another time here.
If someone cancels or reschedules, you find out in time to offer the slot.
What your salon or spa gets
Replies while you work
Clients get prices, hours and location right away, even while you're with someone else.
Every booking with its service and specialist
Requests arrive complete (name, service, specialist, day and time) in Google Calendar or Google Sheets.
Reminders with confirmation
Sent the day before, with buttons to confirm, reschedule or cancel, to help cut empty slots.
You decide
Deposits, complaints, special cases or anything you'd rather handle yourself go straight to your team.
No treatment advice
For laser or aesthetic treatments it doesn't make recommendations: skin or health questions go to your specialist.
Spanish and English
Replies in your client's language, useful if you see tourists or expats.
Set up with your business's information
You give us the information once and we turn it into clear answers. If anything changes, we update it for you.
- Services, duration and prices (or price ranges)
- Current packages and promotions
- Specialists and the days each one works
- Hours, public holidays and vacations
- Deposit and cancellation policy
- Instructions before each service
- Which cases go straight to you
Secure & private. Runs on Meta's official WhatsApp Business Platform with messages encrypted in transit, asks only for the data needed to look after your customers and handles it under Mexico's data protection law (LFPDPPP). We never sell data. How we protect your data
Clear pricing, no surprises
One setup fee and a monthly fee, the same for every kind of business. You don't have to configure anything.
- Setup with your business's information
- Connection to the official WhatsApp Business API
- Conversations in Spanish and English
- Appointments, reservations and requests in Google Sheets or Google Calendar
- Reminders and follow-up messages
- Human handoff for urgent and sensitive cases
- Answer updates and support on WhatsApp
Month to month, no minimum term: cancel any time. The monthly fee is paid in advance. IVA is Mexican VAT (16%). Meta's per-message WhatsApp fees, where they apply (for example on reminders), are billed separately at actual usage. We issue CFDI invoices. Terms and conditions. See everything included · FAQ
Other industries
See it working with your own services
Email us or leave your details and we'll prepare a free demo, no commitment.